Return, Refund and Shipping Policy

Last updated: 3 October 2024

Thank you for shopping at WAG Shopping.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds, returns and shipping.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to WAG Divelopers, Antigua.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to WAG Shopping, accessible from https://www.wagshopping.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 5 hours after the purchase of the Order without giving any reason for doing so. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Orders cannot be cancelled once Goods has been processed as shipped.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 7 calendar days from the day on which We receive confirmation of your Order cancellation.

 

Conditions for Returns/Refunds

In order for the Goods to be eligible for a return/refund, the following criteria must be met:

  1. The Goods were delivered to You in the last 15 calendar days
  2. The Goods have the original packaging and all accessories that may come in the package like manuals etc.

Goods are eligible for a return/refund if: 

  • Order was incorrect
  • Goods not as advertised on Website
  • Goods are of a poor quality or delivered damaged 

The following Goods cannot be returned and are only eligible for a refund:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns/refunds of any merchandise that does not meet the above return conditions in Our sole discretion.

Refunds will be paid at purchased price. Refunds will be reimbursed no later than 14 calendar days. You may be required to send pictures or videos of Goods as proof for eligiblity for return/refund. 

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

INTERNATIONAL

ZSS (WAG)
7818 NW 71ST ST
MIAMI, FL 33166-2345
United States

ANTIGUA

WAG Divelopers
Glanvilles
St. Philip’s
Antigua

Contact us at www.wagshopping.com/contact/

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: